Service updates

Newfoundland and Labrador (NL) Health Services advises the public that emergency services are being supported through a Virtual ER physician at the following Central Zone sites:

A.M. Guy Memorial Health Centre, Buchans

• Friday, July 18 at 8:00 a.m. until Tuesday, July 22 at 4:00 p.m.

Baie Verte Peninsula Health Centre, Baie Verte

• Saturday, July 19 at 8:00 a.m. until Monday, July 21 at 8:00 a.m.

Lewisporte Health Centre, Lewisporte

• Wednesday, July 23 at 4:30 p.m. until Thursday, July 24 at 8:00 a.m.

When a virtual ER is operating: Residents can proceed to the ER as usual where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.

Other information:

811 HealthLine is available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments);
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador. 

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Newfoundland and Labrador (NL) Health Services advises the public of a temporary disruption of laboratory services (walk-in blood collection) at the Notre Dame Bay Memorial Health Centre in Twillingate until:

• Monday, July 21 at 9:00 a.m.

Emergency blood collection services are not affected at this time. If routine laboratory services are required, patients may choose to travel to another health-care facility. This temporary disruption will not affect the services provided by the emergency and medical imaging departments.

NL Health Services thanks you for your cooperation.

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Newfoundland and Labrador (NL) Health Services advises the public of a temporary disruption of walk-in X-ray services at the Dr. Hugh Twomey Health Centre in Botwood until:

• Thursday, July 17 at 4:30 p.m.

Emergency X-ray services are not affected at this time. If routine medical imaging services are required, patients may choose to travel to another health-care facility. This temporary disruption will not affect the services provided by the emergency and laboratory departments.

NL Health Services thanks you for your cooperation.

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Newfoundland and Labrador (NL) Health Services advises the public that emergency services are being supported through a Virtual ER physician at the following Central Zone sites:

A.M. Guy Memorial Health Centre, Buchans

• Friday, July 11 at 8:00 a.m. until Friday, July 18 at 8:00 a.m.

Baie Verte Peninsula Health Centre, Baie Verte

• Friday, July 11 from 8:00 a.m. until 4:00 p.m.
• Sunday, July 13 at 8:00 a.m. until Monday, July 14 at 8:00 a.m.

Connaigre Peninsula Health Centre, Harbour Breton

• Friday, July 11 at 8:00 a.m. until Sunday, July 13 at 8:00 a.m.
• Monday, July 14 at 8:00 a.m. until Tuesday, July 15 at 8:00 a.m.

Lewisporte Health Centre, Lewisporte

• Wednesday, July 16 at 4:30 p.m. until Thursday, July 17 at 8:00 a.m.

Notre Dame Bay Memorial Health Centre, Twillingate

• Monday, July 14 at 8:00 a.m. until Tuesday, July 15 at 8:00 a.m.

When a virtual ER is operating: Residents can proceed to the ER as usual where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.

Other information:

811 HealthLine is available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments);
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador. 

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Newfoundland and Labrador (NL) Health Services advises that on-site emergency and primary care coverage at the Labrador South Health Centre in Forteau will be supported through virtual services effective Friday, February 14, 2025.  

When a virtual ER is operating: Residents can proceed to Labrador South Health Centre in Forteau where there will continue to be a health-care provider available to support patient care on-site and to assist with virtual care.  

Virtual ERs help ensure emergency care coverage 24 hours per day, seven days per week to emergency departments that may experience challenges with local physician coverage. During a virtual ER, residents can proceed to the ER as usual. There will be a health-care professional onsite, as well as a physician or nurse practitioner (NP) by video. In many respects, a Virtual ER operates the same as a traditional Emergency Room.  

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to their nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine. 

Virtual primary care: Provincial virtual primary care services are available to individuals who do not have a primary care provider (family doctor or nurse practitioner) and have registered with Patient Connect NL. Virtual primary care is an additional service option that can provide diagnosis and treatment for numerous common illnesses with the use of innovative technology. 

Other information:
811 HealthLine is available 24/7 to provide: 

• – medical advice (including virtual nurse practitioner appointments which can usually be accommodated within three days); 
• – health information; and 
• – support in a mental health crisis. 

For more information, please visit: https://www.811healthline.ca/. 

Newfoundland and Labrador (NL) Health Services advises the public that laboratory services (blood collection) will be temporarily unavailable at the Mani Ashini Community Clinic in Sheshatshiu. Other services provided at the Mani Ashini Community Clinic will proceed as usual.

During this time, patients may choose to proceed to the Labrador Health Centre in Happy Valley – Goose Bay for routine laboratory services (blood collection).

NL Health Services thanks you for your cooperation.